SHIPPING ORDERS

SHIPPING ORDERS

This page refers to shipping orders from DropBy Office specifically.
For more information on general shipping and receiving options, please click here.

DropBy Office believes in choice and value. Shipping options include Flat, Free or FAST! shipping.

On a budget? Choose Flat or Free! In a time crunch? Choose FAST!

Flat Rate: $8.90

For orders under $35

5-9 business days

via US Postal Economy shipping.

With tracking and delivery confirmation.

FREE SHIPPING

For orders over $35

5-9 business days

via US Postal Economy shipping.

With tracking and delivery confirmation.

Upgrade to PRIORITY only $8

FAST!

Free for orders over $75

2-3 Business Days

Via US Priority Mail

With tracking and delivery confirmation.

FAST Order Processing

Delivery time depends on your choice of shipping speed AND order processing time. We know you need your order delivered quickly! So we work hard to process orders quickly and keep you updated!

  • 95% of orders are processed in 1 business day
  • DropBy Office ships Monday through Friday once your print job is completed.
  • Tracking is provided on all orders, as well as delivery confirmation (text updates are also available).

Charge Card Description

Credit card statements will only say DropBy Office.
Be sure to note the credit card description as chargebacks will be pursued via collections.

Carrier Confirmations & Refunds

  • Delivery confirmation by the US POST OFFICE is considered FINAL.
    If tracking shows the package delivered, no refunds will be made. No Exceptions.
  • Shipments returned as undelivered will be refunded reduced by the shipping cost

DropBy Office Ships to….

DropBy Office ships every where the US Post Office delivers, including:

  • Hawaii
  • Alaska
  • Puerto Rico
  • US Virgin Islands
  • Guam
  • Military APO

International Shipments

Customs and payment complications prevent us from shipping outside the United States.
If you are near a US border, consider shipping to a friend on the US side, and picking up. Overseas orders are not possible.

RETURNS

RETURNS

30 Day Money Back Guarantee

DropBy Office is committed to your satisfaction.
Simple, fair and fast.

Returns/refunds require the issuance of a Return Merchandise Authorization (RMA) Number from customer service.
All RMA numbers must be requested within 30 days of original purchase.

Easy Returns

Your success is our success.

We want you to be happy with your purchases or have your money refunded.

Request An RMA # (Return Merchandise Authorization)

All returns must have an Return Merchandise Authorization (RMA) on the outside of the package.
Reply to the original Order Confirmation Email we sent. Explain what the problem is and ask for an RMA#.

If the original email can not be located, then send an email to [email protected] Include your original order # and explain why you need to return the item. This will determine where we ask you to ship the product – returns are usually sent directly to one of our warehouses. Within 2-3 days we will reply with shipping instructions.

Products returned without an RMA may get lost in the process, and prevent us from processing your return.

Return The Merchandise

Products must be shipped back to us in order to process your refund request in the same way in which a β€œbrick and mortar” store would require that you return the physical item. Just like paying for the gas to drive to a brick and motar store, the customer must pay all costs related to return shipping.
The RMA number must be clearly indicated on the shipping box / label. For your protection, we recommend that all returns be sent back via traceable carrier.

Processing The Return

After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item, less a restocking charge and free shipping charge. Please allow us 5 – 7 business days from the time we receive the item to process your return. For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using PayPal the refund will be issued to Paypal who will then apply the refund according to their policies.

β€” Restocking

When an item is returned it must be inspected and placed back into inventory. The restocking charge covers the cost of order processing, packaging and placement back into inventory. Restocking charge is 15% of the item price. For Items that were sold in a bundle or kit, the item is prorated as a portion of the original price, and the restocking charge is 15% of the lower prorated charge.

β€” Free Shipping

If your order received free shipping, then a flat rate shipping charge will be deducted from your refund amount to reflect our costs to ship the original order.
Questions about the guarantee, returns, and exchanges policies as well as RMA numbers are available from DropBy Office Customer Center at: 1-760-766-3767 option #8 or email to [email protected]

CONTACT US

CONTACT US

PHONE: 1-760-766-3767
EMAIL: [email protected]
MAILING: 68718 E Palm Canyon Dr Suite 301, Cathedral City , CA 92234

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